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Effective feedback
05/08/2005 The best feedback is specific, honest and relevant but as with any communication, the aim is to speak to be heard. This means you must think about the person to whom you are directing the feedback. What language/style/words is your colleague most likely to respond to?
Some possibilities -
* be direct and to the point –“Jim, yesterday you asked Sally to review a ten page document by lunchtime. This was not enough time for her to do a thorough job and caused her stress. In future please give her at least 48 hours notice.”
* lighten feedback up with humour – “David, I can’t believe you said that! You sounded really arrogant and disrespectful and not a bit like your normal considerate and appreciative self!”
* ask questions – “when you barked at me just then, were you telling me you’re annoyed?”
Deborah May (deborah@deborahmay.com)
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